Iwalet99 Privacy Policy – Malaysian User Personal Data Protection

1. Introduction

iwalet99 ("we", "Platform") take seriously our responsibility to protect the privacy of every user who uses our services. This Privacy Policy applies to all products, services and interactions that take place through the iwalet99 website, mobile app and official communication channels.

We understand that you trust us with your personal information — and we do not take that trust lightly. Every decision involving user data is made with security, transparency and full user control as the priority.

This policy is provided in English for the convenience of Malaysian users and complies with the requirements of the Personal Data Protection Act 2010 (PDPA) in force in Malaysia.

2. Types of Personal Data We Collect

iwalet99 collects your personal data only when necessary to provide quality and secure services. Below are the categories of data we collect and their purposes:

3. How We Use Your Data

Data collected by iwalet99 used responsibly for the following purposes only:

• Delivering, maintaining and improving the iwalet99 platform services
• Processing deposits, withdrawals and other financial transactions securely
• Verifying user identity (KYC) to meet legal compliance requirements
• Detecting and preventing fraud, money laundering and unauthorized access
• Providing responsive and effective customer support
• Sending security notices and important information related to your account
• Personalizing the user experience and delivering relevant game recommendations
• Fulfilling legal and regulatory obligations applicable in Malaysia

We do not use your data for purposes unrelated to the services you have joined or beyond the scope stated in this policy without first obtaining fresh consent from you.

4. Data Sharing with Third Parties

iwalet99 does not sell your personal data. Data sharing with third parties only occurs in limited situations and for legitimate purposes, as follows:

• Payment providers — partner banks, eWallet providers, and payment processors that require data to complete your transactions.
• Game providers — game providers within the platform may receive the minimum technical data required for game functionality.
• Law enforcement authorities — if required by a court order or applicable Malaysian law.
• Identity verification services — approved third-party KYC providers to assist with legally mandated verification processes.

5. Your Personal Data Security

User data security is our absolute top priority at iwalet99. We invest in robust security infrastructure and apply layered security principles to ensure your data is always protected.

• End-to-end encryption — all data in transit is protected with 256-bit TLS/SSL encryption.
• Strict access controls — sensitive data is only accessible by authorized personnel with the minimum required access rights.
• Two-factor authentication (2FA) — available for user accounts as an additional layer of protection.
• Continuous monitoring — a threat monitoring system operating 24/7 to detect suspicious activity.
• Regular security audits — security assessments are conducted regularly by internal and external expert teams.

While we take all reasonable steps to protect your data, no online system can be guaranteed 100% free from threats. We encourage users to also take precautions such as using strong passwords and not sharing login credentials.

6. Cookies and Tracking Technologies

Platform iwalet99 uses cookies and similar tracking technologies to enhance user experience and platform security. Cookies are small text files stored on your device when you visit our website.

• Essential cookies — required for core platform functions such as Login and session management. Cannot be disabled.
• Performance cookies — collects information about how you use the platform to help us improve our services.
• Preference cookies — stores your personal preferences such as interface language and display settings.

7. Your Rights as a User

As a user iwalet99, you have the following rights regarding your personal data that we hold:

8. Child Protection

Platform iwalet99 is intended for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

Our age verification system is applied during the registration process and during KYC to ensure that only eligible adult users can access the platform. Should we discover that data belonging to a minor was collected without our knowledge, immediate action will be taken to delete that data and close the account in question.

9. Data Retention Period

iwalet99 retains your personal data for as long as your account is active or as long as needed for the purposes stated in this policy. When data is no longer required, it will be securely deleted or anonymized.

• Active account data — retained for as long as your account is active on the iwalet99 platform.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• Identity verification data (KYC) — retained for the period stipulated by the relevant regulatory authorities.
• Support communication logs — retained for 2 years from the date of your last interaction.

10. Amendments to the Privacy Policy

iwalet99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this page will be revised whenever amendments are made.

For amendments that significantly affect your privacy rights, we will notify you via a prominent notice on the platform or through the email address you registered with. Continued use of the platform after the effective date of any amendment indicates your acceptance of the updated policy.

We encourage you to review this page regularly to stay informed about how we protect your privacy. If you disagree with any amendments, you have the right to close your account and stop using the iwalet99 platform.

11. Contact Us About Privacy

If you have any questions, requests or complaints regarding this Privacy Policy or the way iwalet99 handling your personal data, please contact us through the following channels:

• 24/7 Live Chat — the fastest way to get an immediate response via the iwalet99 app or website.
• Support Email — [email protected] for written inquiries requiring documentation or detailed clarification.
• FAQ Page — visit FAQ page us for answers to frequently asked questions about privacy and data security.